We’re beyond excited to announce the launch of Training Observations - a brand-new feature in your Training Manager - alongside some other major improvements to the platform! These updates are designed to supercharge your team’s learning experience and streamline the way you organize and interact with information.

🎓 Introducing Training Observations: Bringing real-time learning to every shift

So, what exactly are Training Observations?

Observations are dynamic, real-time assessments conducted during shifts that capture on-the-job performance and behaviors. This is especially impactful for our customers in hospitality, health clubs, entertainment venues, and other hands-on industries, where day-to-day interactions and live service delivery are core to success.

Instead of relying solely on traditional training or end-of-course tests, Observations allow managers and supervisors to:

• Monitor employee performance in the moment — whether it’s a barista perfecting latte art, a fitness coach guiding clients, or event staff managing guest experiences.
• Provide instant, targeted feedback that helps your team improve continuously during their shifts.
• Boost engagement and accountability by making development a natural part of daily operations.

Think of Training Observations as giving you clear, actionable insights right where the work happens. Watch our quick video below to get an idea of how they work.

✨ New Enhancements

• Tables in Knowledge Base
  You can now add tables to your Knowledge Base articles for better formatting and clarity.
• @ Mentions & Internal Linking
  Mention team members and link to other Knowledge Base articles without opening a new tab — making collaboration smoother.
• Mobile Drawer Actions
  Actions in drawers now display properly on mobile, improving usability on the go.
• LMS Builder Preview Upgrades
  Enhanced preview experience in the LMS module and course builder for more accurate editing.

🛠️ Bug Fixes

• Delete Button for Training List
  Quickly remove items from training lists with the new delete option.
• Role Permission Modal Freeze Resolved
  Fixed an issue causing freezing after searches in the role permissions modal.
• Knowledge Base Category Deletion Fix
  Resolved errors when deleting KB categories.
• PDF Removal Control
  You can now remove a single PDF without affecting others.
• Step Name Save Fix
  Content blocks now correctly save step names after editing.
• Note Format Data Migration
  Corrected legacy note formats through a targeted data migration.

We’re committed to making your Operandio experience as smooth and efficient as possible. Thanks for being part of the community! Have questions or suggestions? We’re always here to help.

💬 Reach out: support@operandio.com

This week’s release is packed with some great improvements to the Learning Management System (LMS) and Comms Hub, alongside some helpful bug fixes and interface updates. We're also laying the groundwork for even bigger enhancements coming soon — so stay tuned!

🎓 LMS: Big Upgrades for Better Learning

🆕 All-New Question Types

We’ve introduced new powerful ways to test and reinforce learning:

• 🧩 Order the Options: Learners must arrange items in the correct sequence — perfect for workflows, procedures, or timelines.
• 🎯 Drag onto Phrases: Learners drag answers onto the correct part of a sentence or phrase — great for applied knowledge and comprehension.

🚀 Smarter UX and Engagement Boosters

• ✅ Confirmation Steps: Course creators can now require learners to confirm they’ve read critical content before progressing.
• 🎉 Confetti on Completion: A fun reward moment when a course is completed — small touch, big motivation.
• 📝 True/False Icons: True/False questions now display helpful icons for faster understanding.
• 🧾 Improved Styling for Lists: Cleaner, more readable lists in both LMS and Knowledge Base content.

💬 Comms Hub: @Mentions & Notification Control

Communication is getting sharper in Comms Hub:

• 📣 @Mention Users: Tag teammates directly in comments to bring them into the conversation.
• 🔔 Smarter Notifications: We’ve adjusted how often comment notifications are sent, so you're informed — not overloaded.

🛠️ General Bug Fixes & Enhancements

• Improvements to training content accuracy and user progress tracking.
• Smoother navigation and display fixes across various screens and devices.
• Enhancements to search, permissions, and editing tools in the Knowledge Base.
• Backend updates for better reliability, performance, and data handling.

Thanks for reading - and as always, we’re building Operandio with your feedback front and center.

💬 Need help or have a suggestion? Drop us a line anytime at support@operandio.com

This week’s release is a smaller but powerful update, but there’s a lot happening behind the scenes as we prepare for bigger features coming your way soon. In the meantime, we’ve rolled out a few key enhancements to improve your day-to-day experience in Operandio:

🔗 Assets: View Linked Jobs in the Asset Viewer

We’ve improved the way you track jobs tied to specific assets. While jobs could previously be linked to assets via selection steps, they weren’t visible within the asset itself - until now.

A new “Jobs” tab has been added to the Asset Viewer, allowing you to easily see which jobs have been linked to an asset. Each job in the list is clickable, so you can quickly access full job details without having to search elsewhere.

This makes it much easier to review work history, schedule upcoming tasks, and keep everything aligned across your equipment and locations. This is another step towards a full-form Asset Management system that will soon be coming to Operandio!

📱 Experience Improvements & Bug Fixes

🛠️ Actions Filters on Mobile: Improved filtering by location and area for smoother action management.

🏷️ Filter on Actions Linked to Assets: Easily find actions associated with specific assets.

✅ Training Status Filter in People View: Fixed issues filtering users by training status.

🧭 Left Navigation Overflow: Added scroll and overflow support for better navigation on long menus.

We’re continuing to make steady improvements, with major new capabilities in the pipeline. As always, your feedback helps shape the future of Operandio.

💬 Questions or suggestions? Reach us anytime at support@operandio.com

We’re excited to roll out this week’s updates - designed to streamline workflows, improve efficiency, and make your Operandio experience even smoother! Here’s what’s new:

📅 Location Opening Hours & Job Due Times
You can now set location-specific operating hours and adjust job due times based on your venue’s opening and closing times.

• Set Location Operating Hours: Easily configure your venue’s operating hours directly in the system.
• Due At Settings: Jobs can now be automatically set to be due a specific number of hours before or after your venue opens or closes. This ensures tasks are completed either before operations begin or after they end, automating your scheduling and reducing manual work.

This feature helps improve consistency and efficiency across locations, ensuring tasks align with operational hours.

Here is a quick video demonstrating the feature:

🔗 Early version of Work Orders now live: link actions to assets

Now, you can link actions directly to assets, with these linked actions visible both in the Assets Screen and Actions Screen. Use this update to raise work orders for equipment or assets that need maintenance, repairs or servicing. Linked actions appear in both the Assets and Actions screens, improving tracking and streamlining workflows. This is the first step towards a full-form Asset Management system that will soon be coming to Operandio!

🏷️ Add Images & Logos to Labels

Make your labels more visually appealing and easier to identify by adding images and logos! This feature is still in early testing, and we’d love for you to be part of it! Contact us to try out these new features and share your feedback.

🔧 Other Updates & Bug Fixes

• Portuguese Language Updates: Based on customer feedback, we’ve expanded our Portuguese language support.
• Completed Training Modules: Users can now view content from completed training modules.
• Forced YouTube Video Viewing in Training: You can now require users to watch specific YouTube videos in training modules before proceeding.
• Rearrange Answers in Training Modules: Trainers can now shuffle or rearrange answers in question-based training modules.

We’re committed to making your Operandio experience as smooth and efficient as possible. Thanks for being part of the community! Have questions or suggestions? We’re always here to help.

💬 Reach out: support@operandio.com

This week, we’ve  released a set of updates to make your Operandio experience faster, smarter, and more engaging. This includes a highly requested enhancement to Comms Hub, smarter label management and important usability improvements.

📢 New Feature: Emoji Reactions in Comms Hub

You can now react to posts and comments in Comms Hub using emojis!

Celebrate wins, acknowledge updates, or give a thumbs-up — no need to type a reply. This makes it easier for teams to stay connected and engaged.

🎥 Watch the video below: 

🏷️ Prep Labels: Lock Dates

To support food safety and ensure accurate labeling, you can now lock prep label dates to the current day.
This prevents manual changes and keeps labeling consistent across your sites.

🔧 How to enable:
Edit your label template in the Label area — it’s quick and easy.

📱 Operandio Mobile App v1.4.0

🔄 Refreshed Kiosk Login Screen
Cleaner, faster, and easier to use — the new login screen improves the kiosk experience for shared devices.

🌡️ ETI DishTemp Blue Support (iOS Only)
Now compatible with ETI DishTemp Blue for wireless temperature logging — no manual entry needed.

🔧 Other Improvements & Fixes

• Label categories now appear at the top of dropdowns for quicker selection
• Fixed a Table of Contents on mobile/kiosk views in the Knowledge Base
• Resolved a mobile menu overflow for smoother navigation

We’re always working behind the scenes to improve performance, reduce friction, and help frontline teams do their best work.

💬 We’d Love Your Feedback
Have a suggestion or question? Reach out anytime at support@operandio.com — we’re always listening.

Thanks for being part of the Operandio community!

📢 New Feature: Native Video Upload in Comms Hub

A heavily requested feature is now live — you can now upload and attach native video files directly to your Comms Hub posts, straight from your device! Perfect for sharing quick updates, training snippets, or visual announcements with your team.

📚 Knowledge Base & LMS Updates Now Live:

• Internal app links in the Knowledge Base now open in the same window for a more seamless experience.
• Fixed an issue with dragging and dropping multiple files into a KB article.
• Removed article previews in the “Recently Updated” section to resolve bullet point overflow issues.
• Improvements to the “Move” dialog in Knowledge Base – category views now update properly when moving articles.
• The KB editor now correctly applies custom theme colors in edit mode.
• Removed “untitled” labels from unnamed course steps to keep content clean and professional.
• Location managers can now edit Knowledge Base articles for their assigned sites, just like they can with jobs.

Feedback?

We review and consider all feedback and requests (no matter how big or small!), and are committed to making Operandio easier for both staff on the frontline and those in the office.

If you have any questions or feedback on any of these new features, please get in touch with us at support@operandio.com and let us know.

We're back into it for 2025 and there's a lot on the roadmap! Here's a quick update on some of the new features that we've recently released.

New Business Intelligence (BI) integration for enhanced reporting

Operandio now integrates with your existing Business Intelligence tools such as Microsoft Power BI and Tableau to allow you to extract powerful insights from your data. With this new integration, you can capture and analyze metrics around job completion, staff training and more. Reach out to us if you're interested in setting up this integration within your account.

Photo upload enhancements

You can now add shapes, numeric markers, and freehand drawings to uploaded photos as part of image responses, added notes, or raised actions. Once you've taken a photo on your device, simply:

1. Tap the photo thumbnail to edit it.
2. Use the toolbar on the right to add shapes, markers or drawings to the image to highlight any important areas. If you make a mistake, simply hit the Undo icon.
3. Save your edits with the green checkmark and upload as usual!

Contextual information in training reports

We've made a couple of small changes here to bring in contextual training information when reviewing staff training. You can now access course completion details by clicking either the staff member name or the score of a course they've completed. The module scores they achieved will then be shown so you can get a detailed view into each of their quiz answers without leaving the Reports area. You can access this through the Managers Hub, and then Reports > Training.

You might have missed...

1. Deputy Integration Update: If you're using the Deputy integration to manage your staff, we've made an update to automatically set staff as Inactive in Operandio if they've been archived in Deputy. This check will occur each time your Deputy account is synced with Operandio.
2. New Sensor Support:  We now support the Emerson Lumity Bluetooth LE Cooking Oil Testers for monitoring cooking oil quality. You can use this just like any other device within an Operandio job by connecting via Bluetooth — check out the quick video run-through for more info.
3. Knowledge Base Kiosk Restrictions: Regional Managers and Administrators can now restrict certain Knowledge Base articles to be viewed only on kiosk devices within your business. This option is available when creating or editing an article — simply check the Restrict article access to kiosk devices checkbox to activate.

Bugfixes

• 🌡️ On-page performance has been increased for venues monitoring a large number of sensors in the Sensors area
• 🔍 Fixed an issue where search results were no longer resetting correctly after navigating to the "More results" in the search bar.

Feedback?

We review and consider all feedback and requests (no matter how big or small!), and are committed to making Operandio easier for both staff on the frontline and those in the office.

If you have any questions or feedback on any of these new features, please get in touch with us at support@operandio.com and let us know.

This month sees some more improvements in the Reports area for step completion insights, along with the ability to customize parts of the Operandio interface, and new trigger options for keeping an eye on raised actions.

Single step reporting

This has been the subject of a few requests here at Operandio! Within the Reports area, you can now drill down to individual steps within a job to view responses across multiple days and locations, all within one screen. It's now much easier to compare the exact same step response at all your business locations and see where steps are being completed correctly (or not).

For a quick demo of this feature in action, check out the above video.

UI customization

If you're an Enterprise customer, you can now personalize parts of the Operandio interface to better reflect your brand. Update the logo that is displayed within the header of the desktop app and on mobile devices, the color of interactive elements such as buttons, checkboxes and icons, and the site title and favicon too. Get in touch with us at support@operandio.com if you'd like to have this option added to your account.

New triggers for action events

You can now set up event-based triggers for when actions are raised, updated, become overdue or get commented on within specified jobs. So even if staff aren't assigned to the action, or they don't have an Operandio account, they can still get a heads-up on it. These can be set up the same as other event-based triggers - check out the help guide for more information.

Record temperatures via Bluetooth device buttons

We've improved usability for temperature recording via our supported Bluetooth measurement devices, so you can now quickly record temperatures using the button on the probe or thermometer, rather than having to press the "Record temperature" button in Operandio.

Bugfixes

• ✏️ Fixed an issue where notes that were left on nested jobs were not displaying in exported PDFs
• 📍 Fixed a bug where jobs were — depending on schedule settings — being generated for inactive locations 
• 📄 Resolved an issue where nested jobs were not appearing in CSV file exports of jobs

Feedback?

We review and consider all feedback and requests (no matter how big or small!), and are committed to making Operandio easier for both staff on the frontline and those in the office.

If you have any questions or feedback on any of these new features, please get in touch with us at support@operandio.com and let us know.

Some MASSIVE updates have been added to our platform this month at Operandio! We've been busy working away on giving our users more clarity into what's going on in their business through improved reporting, as well as enhanced usability with app translations.

Reports gets a BIG makeover

You may have noticed the new Reports section has started to roll out across Operandio. This will allow much better visibility across your completed jobs, the status of raised actions and the training status of your staff.

If you haven't already, you can access Reports through the Managers Hub dropdown in the main navigation bar.

We'll be continuing to make further updates and add features to this section, including flexible charts, new download and exporting functionality, as well as reporting for those using sensor hardware. Watch this 10-minute overview to see the new reporting area in action:

Translation options are now available

We'll be gradually adding in more translations to get better coverage of the platform over the coming weeks and months. Please get in touch with us if you have a language you would like to see supported within Operandio.

Check out this 3-minute overview for a quick walkthrough:

Catching bugs

A number of bug fixes have also gone live recently.

• 🧑 Fixed a bug where the Location filter within the People section was not filtering correctly
• 📌 Fixed an issue with jobs not remaining pinned when they moved to Awaiting Submission status
• 🚩 When an action was raised from a job step, tags applied to the action were not being saved - this has now been resolved
• 🌡️ We've had some reports that some users were unable to enter a negative number into the number input field on a mobile device (such as a negative temperature). A button to switch between negative and positive numbers should now be visible on all devices as shown below:

Feedback?

We review and consider all feedback and requests (no matter how big or small!), and are committed to making Operandio easier for both staff on the frontline and those in the office.

If you have any questions or feedback on any of these new features, please get in touch with us at support@operandio.com and let us know.

This week sees a new PDF viewer rolled out on kiosk and mobile devices, the Satisfaction response type, plus a number of small improvements and bugfixes to enhance your Operandio experience.

New PDF viewer

Downloaded PDFs can now be viewed directly within the Operandio app via a new built-in PDF reader which makes it easier and faster to view job reports without having to leave the app. There is support for both vertical and horizontal page layouts, searchable table of contents, and of course, you can still share or email the downloaded files if needed.

Satisfaction response type

The Satisfaction response type has been added to Operandio, which is great for gathering customer feedback and sentiment. You can add this new response type to your jobs in the Job Manager - you'll find it under Buttons when selecting the response type for a step. 

A number of quick improvements...

1. The amount of completed steps within a job section will now show when the section is collapsed, so it's easier at a glance to tell how each job section is tracking
2. Previously, skipping a nested process meant the nested steps within it were hidden away. These can now be accessed, even if they're skipped
3. Once training articles are "marked complete", you're now automatically moved to the next article in the module to help speed up the training process
4. The kiosk login screen will now automatically update staff name and photo changes, and also remove users from the "recent logins" section that are no longer in the staff list
5. To make it quicker for other staff to login, the kiosk PIN pad will reset after 15 seconds if a user doesn't login
6. Managers can now search by email address and attributes in the People section of Operandio

...and a host of bug fixes

• 🗑️ Fixed an error that would occur when deleting multiple posts in the Comms Hub
• 🏷️ Fixed some permission errors that would sometimes pop up when deleting labels
• 🔍 Fixed an issue with search results not linking correctly through to relevant jobs and posts
• ↩️ Operandio was crashing on certain Lenovo tablets when the tablet was rotated - this has now been resolved
• 📜 Fixed an error that would prevent scrolling when writing a Comms Hub post

Feedback?

We review and consider all feedback and requests (no matter how big or small!), and are committed to making Operandio easier for both staff on the frontline and those in the office.

If you have any questions or feedback on any of these new features, please get in touch with us at support@operandio.com and let us know.