We’re beyond excited to announce the launch of Training Observations - a brand-new feature in your Training Manager - alongside some other major improvements to the platform! These updates are designed to supercharge your team’s learning experience and streamline the way you organize and interact with information.

🎓 Introducing Training Observations: Bringing real-time learning to every shift

So, what exactly are Training Observations?

Observations are dynamic, real-time assessments conducted during shifts that capture on-the-job performance and behaviors. This is especially impactful for our customers in hospitality, health clubs, entertainment venues, and other hands-on industries, where day-to-day interactions and live service delivery are core to success.

Instead of relying solely on traditional training or end-of-course tests, Observations allow managers and supervisors to:

• Monitor employee performance in the moment — whether it’s a barista perfecting latte art, a fitness coach guiding clients, or event staff managing guest experiences.
• Provide instant, targeted feedback that helps your team improve continuously during their shifts.
• Boost engagement and accountability by making development a natural part of daily operations.

Think of Training Observations as giving you clear, actionable insights right where the work happens. Watch our quick video below to get an idea of how they work.

✨ New Enhancements

• Tables in Knowledge Base
  You can now add tables to your Knowledge Base articles for better formatting and clarity.
• @ Mentions & Internal Linking
  Mention team members and link to other Knowledge Base articles without opening a new tab — making collaboration smoother.
• Mobile Drawer Actions
  Actions in drawers now display properly on mobile, improving usability on the go.
• LMS Builder Preview Upgrades
  Enhanced preview experience in the LMS module and course builder for more accurate editing.

🛠️ Bug Fixes

• Delete Button for Training List
  Quickly remove items from training lists with the new delete option.
• Role Permission Modal Freeze Resolved
  Fixed an issue causing freezing after searches in the role permissions modal.
• Knowledge Base Category Deletion Fix
  Resolved errors when deleting KB categories.
• PDF Removal Control
  You can now remove a single PDF without affecting others.
• Step Name Save Fix
  Content blocks now correctly save step names after editing.
• Note Format Data Migration
  Corrected legacy note formats through a targeted data migration.

We’re committed to making your Operandio experience as smooth and efficient as possible. Thanks for being part of the community! Have questions or suggestions? We’re always here to help.

💬 Reach out: support@operandio.com