Your Knowledge Base works best when the right people can reach it and your team can trust that what they’re reading is current. If you’re looking for ways to get more value from it, here are two features worth trying.

🔗 Share articles publicly with a link or QR code

You can share a Knowledge Base article or file with people outside Operandio using a public link or QR code. Some information needs to reach people who don’t have an Operandio login, like customers, contractors or new starters who haven’t been set up yet. Before, that meant copying content into another document or sending files separately.

With public sharing, you can put a menu, a guide or a policy in front of anyone, with no login needed. For example, a venue can display a QR code at the counter that links to its allergen menu, or send a contractor a link to the site induction guide before their first visit.

Public sharing needs to be turned on for your organization before anyone can use it, which you can do in Settings > Company. With Operandio’s default roles, only Full Admins can turn it on and share articles publicly, so you stay in control of what leaves the platform.

Once it’s on, you’ll find the sharing options on any article or file in the Knowledge Base.

✅ Verify articles to keep content up to date

You can mark Knowledge Base articles as verified for a set period, and get a reminder before that verification runs out. Policies, procedures and guides tend to go out of date quietly, and it’s hard to know which articles have been checked recently and which need a fresh look.

With verification, you can mark an article as verified for a number of months or a custom timeframe. Operandio reminds you before the verification expires, so content gets reviewed on schedule instead of being forgotten. For example, a head office team can verify its food safety policies every six months and get a reminder when each one is due, so staff always know they’re following the latest version.

You’ll find verification settings on each article in the Knowledge Base.

More improvements are on the way 🚀

If you have any questions or need support, please reach out to us anytime at support@operandio.com. Also, follow Operandio on LinkedIn for product updates, tips, video guides, and announcements. We’re always here to help!